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Customer Service Assistant - Fixed term


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    Open on: 17/12/2020

    Closing on: 03/01/2021

Hours per week


Job description

At UEL, we pride ourselves on the real-world relevance of our courses and research and the impact we are making in our East London community and the wider world. We are an open and inclusive university that is focused on transforming the lives of our students.

We are seeking a former University of East London graduate or current student with customer Service experience, to provide an excellent, effective and customer focused experience to all students living in UEL Halls of Residence, prospective residents, UEL colleagues and all other visitors to the Residential Life office. As first point of contact for all visitors the post holder must provide a high standard of customer care at all times.

You will be able to liaise and build effective relationships with, students, staff and internal and external stakeholders and to provide administrative support to the Residential Life Manager and the Residential Life Office, including filing and accurate inputting of data as required. You should have strong customer service, communication, IT and administrative skills.
The University of East London is a vibrant and diverse university located in Stratford and Docklands. We are implementing our Vision 2028 strategy to transform our curriculum and partnerships to make a positive difference to student, graduate and community success. Our goal is to become the leading careers-focused, enterprising university in the UK, one which both prepares our students for the jobs of the future and provides the innovation to drive that future sustainably and inclusively.

A successful external candidate for this position would be employed by UEL Professional Services Ltd, a wholly owned subsidiary of UEL. Employees of UEL Professional Services Ltd work alongside UEL academic colleagues in delivery of UEL’s mission, and UEL Professional Services Ltd will adopt UEL HR policies and procedures in full. Further detail regarding employment benefits can be found at the employee benefits section of our recruitment pages.

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Hourly rate


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