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Customer Services Assistant

Administrator School

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    Open on: 24/06/2021

    Closing on: 30/06/2021

Hours per week


Job description

An exciting opportunity has arisen for a Customer Services Assistant at London South Bank University (LSBU), Croydon Campus. The new Croydon Campus opens in August 2021 and we are looking for an enthusiastic customer service professional with excellent communication and teamwork skills to join our new team.

The role is based in our Croydon Campus Library/Student Centre which supports students with IT support enquiries; provides a range of Library and Learning resources facilities to students and staff; and is the first line of support for a range of other Student service enquiries.

You would be providing frontline customer service from our help points in person, by phone, and online including:

  • Answering first line enquiries on a range of student issues such as disability support, accommodation, finance, wellbeing, skills for learning and international student advice.
  • Troubleshooting IT enquiries
  • Answering library resource information and search enquiries

You would also contribute to general team tasks needed for the smooth daily running of the Centre’s open access learning and study space.

Reporting to the Customer Services Coordinator, this post offers an opportunity to work with colleagues across the Student Journey Directorate and the wider University.

An Equal Opportunities Employer.

Permanent, Full Time – 35 hours a week

Some weekend and evening work will be required on a rota basis



Click to APPLY. If you need help with the application, please speak to your advisor. If you are not registered, please register here.

Please contact your advisor to apply. If you are not registered, please register here.

Hourly rate


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