Home » Vacancies » Head of Lending and Member Services

Head of Lending and Member Services

  • Location icon

    Stratford, Bow or Hackney

  • Date icon

    Open on: 26/11/2021

    Closing on: 09/12/2021

Hours per week


Job description

Salary £40,000

Summary of purpose

To oversee services provided to LCCU’s 15,000+ members with a focus on the following areas:

  • Significant loan growth of the loan portfolio in accordance with the strategic targets set by the board.
  • Delivery of key projects and new products to support loan growth and high quality member services.
  • Co-ordination of the retail network across four sites in conjunction with the Deputy Head of Member Services and branch managers.
  • Ownership of customer service and experiences across the retail network, telephony and online
  • Ownership and management of current account offer for members.

An effective and consistent function for the recovery of bad debts.


Results Orientated – Experience in providing direction and the development of strategic goals for the organisation. To ensure staff act professionally, ensuring that the best principles of member care are followed in order to achieve the Credit Union’s objectives.

Leadership – An experienced team leader with the ability to motivate team members.  To mentor staff to ensure they meet the standards expected. To support efficient operations for members. To observe and uphold the principles of Equality of Opportunity.

Interpersonal skills – A high level of interpersonal skills with the ability to engage concisely and effectively with people from various backgrounds

Team Player – Experience and willingness to put the goal of the team before personal goals and the ability to inspire, motivate and build effective relationships with others.

Flexibility – The ability to adapt and work effectively within a variety of situations.

Analytical thinking – Able to tackle issues and problems in a clear and logical with an attention to detail and readiness to accept challenge and provide challenge to colleagues.


  • An understanding of PRA/FCA rules with regard to debt recovery process,
  • Ability to present Loans management information to a wide audience including non-finance stakeholders.

Leadership skills – a self-motivator and team builder with the ability to demonstrate clear, explicit and measurable goals and standards to the team.

Hourly rate

Contact us for more information

Register with Our Newham Work now to apply for this position.