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IT Customer Service Solutions Apprentice

Apprenticeship

  • Location icon

    London

  • Date icon

    Open on: 24/05/2021

    Closing on: 24/06/2021

Hours per week

35

Job description

We are looking for an apprentice to offer telephone support and provide excellent, consistent and professional levels of customer service to our clients.

General administration, including:-

  • Responsible for the customer support on our systems.
  • Remotely connecting to customer sites to repair problems.
  • Telephone customers and talk through certain functions, and explain the causes and solutions to the problems,
  • You will need to learn our applications and to seek ways to improve the reliability and performance of the systems.

ALL TRAINING TO BE PROVIDED

Requirements and prospects

Desired skills

  • Excellent organisation skills, including time management, prioritisation of tasks and self motivation
  • Excellent communicator (verbal, written and listening skills)
  • Excellent attention to detail
  • Work well under pressure when deadlines approach

Personal qualities

  • Professional, in manner and approach.
  • Ability to multitask Strong work ethic
  • Requires high standards of self-discipline
  • Flexible approach to work

 

Desired qualifications

No formal qualifications required, but assessment will be carried out at interview to determine whether this programme is suitable.

Future prospects

The successful candidate can go onto further training or an apprenticeship at level 3, or into employment.

Things to consider

Travel to our training centre once a week in Ponders End.

About the employer

Oaktree IT Solutions is an innovative and rapidly growing full-service IT consulting firm. We provide our clients with cutting-edge technologies and the know-how to apply them to their individual business models.

We’re a well-established company that delivers reliable IT solutions to businesses in the London area and beyond.

Our comprehensive services provide clients with unique technology solutions that are customised to meet the specific demands of their businesses.

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Hourly rate

Contact us for more information

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